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We are committed to providing the highest quality of support to our customers. If you have any questions or problems related to our hosting or development services, please contact us at support@cribellum.com or submit a support inquiry below. For general contact information, please visit our contact page. Common Support Issues E-mail set-up on my cell phone Motorola Droid X My e-mail is very slow while sending and retrieving If you find your internet connection is also slow, the problem is most likely with your Internet Service Provider (ISP). Please contact them regarding this issue. When I retrieve my e-mail, I receive multiple copies of the same e-mail. If when pulling mail at times you get multiple copies make sure you do not have your email client to check for mail every 1 or two minutes. Recommend time is 5 minutes. If pulling large files down, you may want to increase beyond 5 minutes. I can retrieve my email, but I can not send it. Authentication Enabled For added security, we require our e-mail users to enable authentication to our server when sending e-mail. Netscape versions 6 and above do not require this setting to be enabled. Please consult the following help doc for instructions to enable the setting. : Outlook 2000 Outlook 2002/2003 Outlook Express Netscape 4.7 Your ISP is blocking your outgoing email Your Internet Service Provider (ISP) may not allow you to use your domain's outgoing e-mail server when sending e-mail. There are two options you can try: 1. You can change the SMTP port that your mail client uses to send mail to port 587. Please consult the following help docs for instructions to change this setting. : Microsoft Outlook Microsoft Outlook Express Netscape 2. If changing your port does not correct the problem you will have to change your outgoing e-mail server setting to your ISPs mail server. Please contact your ISP for this information. Several of our clients have experienced outgoing e-mail blocking by Mindspring / Earthlink and SBC DSL. If you switch your outgoing mail server to your ISP's server setting, you may have to deselect the My Outgoing Server Requires Authentication option from your account settings. Please see above for further information on authentication settings. How do I set-up e-mail accounts on my computer? Microsoft Outlook 2000 Microsoft Outlook 2002/2003 Microsoft Outlook Express Netscape 4.7 Netscape : version 6 and above Where can I download the latest browsers? Microsoft Internet Explorer Netscape Navigator How do I install Outlook Express on my computer? Outlook Express is bundled with the Microsoft Internet Explorer browser. You need to install the browser in order to install Outlook Express. : Microsoft Internet Explorer What software can I use to FTP files? Fetch (MAC) : http://fetchsoftworks.com/ FTP Voyager (Windows) : http://www.rhinosoft.com/ CuteFTP (Windows) : http://www.globalscape.com/ © 2004 Cribellum. All Rights Reserved.